Caesars Privacy Policy — How Your Personal Data Is Handled

What We Collect and Why We Need It

When you register and use the Caesars platform, we collect certain personal information that is necessary to operate your account and comply with applicable Philippine law. This includes your full name, date of birth, email address, contact number, and payment details. We also collect technical data such as your IP address, device type, browser information, and session activity logs to help us maintain platform security and improve your experience. All data collection is carried out in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines. We do not collect more information than is reasonably necessary for the purposes described in this policy. You will always be informed of the specific purpose for which your data is being collected at the point of collection.

How We Use Your Information

The personal data we collect is used primarily to create and manage your account, process deposits and withdrawals in Philippine pesos, verify your identity, and provide customer support. We also use your data to comply with our legal and regulatory obligations, including anti-money laundering requirements applicable to online gaming platforms in the Philippines. Aggregated and anonymised data may be used internally to analyse platform usage trends and improve our services. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any third-party service providers who process your data on our behalf are bound by strict data processing agreements and are only permitted to use your data for the specific purpose for which it was shared.

Data Storage and Security

Caesars implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Your data is stored on secure servers, and access is restricted to authorised personnel only. We use industry-standard encryption for data transmitted between your device and our platform. While we take every reasonable precaution to protect your information, no online system can guarantee absolute security, and you are encouraged to use a strong, unique password for your account. If you suspect that your account has been compromised, please contact our support team immediately using the details provided in the FAQ.

Sharing Your Data

We may share your personal information with trusted third parties where it is necessary to deliver our services, such as payment processors, identity verification providers, and platform infrastructure partners. These third parties are carefully selected and are required to handle your data in compliance with applicable Philippine data protection law. We may also disclose your information to government authorities or regulatory bodies if required to do so by law, court order, or in connection with any legal proceedings. We will never share your data with unrelated third parties for advertising or marketing purposes without your explicit consent. If a third-party sharing arrangement changes materially, we will update this policy and notify you through your registered email address.

Cookies and Tracking Technologies

The Caesars platform uses cookies and similar tracking technologies to remember your preferences, keep you logged in securely, and understand how players navigate the site. Essential cookies are required for the platform to function correctly and cannot be disabled. Optional analytics cookies help us understand which features are most useful to players across the Philippines, and these can be managed through your browser settings. We do not use third-party advertising cookies or share cookie data with external ad networks. By continuing to use the platform after being informed of our cookie use, you consent to the placement of essential cookies on your device.

Your Rights as a Data Subject

Under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is processed, to access a copy of the data we hold about you, and to request corrections if any information is inaccurate or incomplete. You also have the right to object to certain types of processing, to request the deletion of your data where it is no longer necessary for the purposes for which it was collected, and to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please reach out to our support team through the contact details listed on the FAQ page. We will respond to all verified data subject requests within a reasonable timeframe in accordance with applicable law.

Retention of Your Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Transaction records and identity verification documents may be retained for a minimum of five years following account closure to comply with anti-money laundering regulations. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will process your request promptly and inform you of the retention periods that apply to specific categories of your data. You may contact our support team at any time to ask about the retention status of your personal information.

Changes to This Privacy Policy

Caesars reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and update the effective date at the top of this page. We encourage you to review this policy periodically so that you remain informed about how your data is being protected. Continued use of the platform after any update constitutes your acceptance of the revised policy. If you have questions about any changes, the FAQ page is a good starting point, and our support team is always available to assist.